FAQ's
What is a long-term car rental?
A long-term car rental refers to renting a vehicle for an extended period of time (minimum 14 days) to take advantage of the flexibility and cost-effectiveness on offer.
What are the payment options for long-term rentals?
Please inquire about our weekly rental payment option.
Do you offer an excess waiver option on your car rental insurance?
We offer the option to reduce your hirer liability limit from our standard $1,200 to $600 (fees apply).
Can I drop off or collect my car at Airport Parking?
We use the facilities of our sister brand Mode Rentals with branches near the major airports and offering a complementary shuttle service to and from those airports.
Is there a cost for airport collection and drop-off?
We offer a free airport shuttle service to and from the airport for all rentals. Once you have collected your luggage and cleared customs, please call us to order your shuttle. A $50 after-hours fee applies for pick-ups or drop-offs outside of our standard business hours.
Our regional pickup and drop-off locations include:
- Auckland CBD
- Auckland Airport
- Wellington Airport
- Christchurch Airport
- Queenstown Airport
What are Zeal's collection and drop-off points?
Our sister brand, Mode Rentals, provides the pick-up and drop-off services at these locations.
- Auckland CBD 26 Te Taou Crescent (Old Railway building)
- Auckland Airport 110 Montgomerie Rd Mangere
- Wellington Airport 25 Shelly Bay Rd Maupuia
- Christchurch Airport 11-15 Logistics Drive Harewood
- Queenstown Airport 1/26 Glenda Drive Frankton
What are the contact numbers for the complimentary shuttle?
Auckland Airport
+64 9 979 7670
Wellington Airport
+64 4 213 8938
Christchurch Airport
+64 3 595 1828
Queenstown Airport
+64 3 974 4340
What is your Bond Refund Policy?
Bond refunds are processed between 21 to 30 days after the return of the vehicle.
What are the benefits of a long-term rental?
Renting long-term can be a flexible alternative to buying a cheap, potentially unreliable car for your time here in NZ. We take care of insurance, a Certificate of Fitness, registration and maintenance costs to give you the peace of mind you deserve.
What are your minimum rental durations?
Our minimum rental duration is 14 days. For shorter term rentals, please check out our sister brand Mode Rentals.
Is insurance included in the rental cost?
Yes, our vehicles include full comprehensive insurance.Â
Our standard Hirer Liability Limit is $1,200 and this can optionally be reduced to $600 upon payment of the related fees.
What documents are required to rent a car long-term?
To rent a car long-term, we will need a valid driver licence—either a NZ Driver Licence or an approved International Driver Licence, and a credit or debit card for payment in the name of the driver.
Which drivers licence are covered by Zeal’s insurance?
All international drivers’ licence that are accepted in NZ and meet the criteria as stipulated by the NZTA will be acceptable. Click on this link NZTA for more information.
Are there any mileage restrictions for long-term rentals?
For long-term rentals, we have a fair usage cap of 48,000km per year. For shorter-term rentals, there is unlimited mileage.
What happens if the car breaks down during the rental period?
We hand-pick quality cars known for their sturdiness and lack of issues. However, sometimes issues occur so we offer 24/7 roadside assistance via New Zealand Roadside Assistance (NZRA). Simply call the NZRA service number provided when you pick up your rental car.
Do IÂ need to pay a deposit?
A deposit equal to the first 28 days’ rental (plus any additional fees, such as liability reduction) is required at the time of booking. For hires longer than 28 days, payment for the next month will be processed 2 weeks before the following hire period begins.
If you’re booking for less than 28 days, full payment is required at the time of booking. The bond is payable upon pick-up.
Please note: Deposits are 100% refundable if the booking is cancelled at least 7 days before your pick-up date.
What is your standard cancellation policy?
Before the hire starts, you may cancel up to 7 days prior to the start date. If you cancel within 7 days of the booked collection date, a cancellation fee of $250 will be applicable.
During the hire, you will need to give us one month’s notice should you wish to return your vehicle early, and the regular rental rate will be payable for all of that notice period.
Are your prices in NZD or USD?
All our prices are listed in New Zealand Dollars (NZD).
Is GPS included with my rental?
GPS is not included. We recommend using your smartphone or a navigation app for directions.







Drive with peace of mind
Zeal Rentals provides Roadside Assistance cover through NZRA (NZ Roadside Assistance Ltd). Drive with peace of mind knowing that assistance is just a phone call away should the unexpected happen.