FAQ's
What is a long-term car rental?
Can I pay my rental weekly?
Do you offer an excess waiver option on your car rental insurance?
Can I drop off or collect my car at Airport Parking?
We use the facilities of our sister brand Mode Rentals with branches near the major airports and offering a complementary shuttle service to and from those airports.
Is there a cost for airport collection and drop-off?
We offer a free airport shuttle service to and from the airport for all rentals. Once you have collected your luggage and cleared customs, please call us to order your shuttle.
Our regional pickup and drop-off locations include:
- Auckland CBD
- Auckland Airport
- Christchurch Airport
- Wellington Airport
- Queenstown Airport
What are Zeal's collection and drop-off points?
- Auckland CBD 26 Te Taou Crescent (Old Railway building)
- Auckland Airport 110 Montgomerie Rd Mangere
- Christchurch Airport 11-15 Logistics Drive Harewood
- Wellington Airport 25 Shelly Bay Rd Maupuia
- Queenstown Airport 1/26 Glenda Drive Frankton
What is your policy for Two Week Minimum Rental?
- Collection and drop-off at dedicated depot points.
- Full payment, including instalment and bond upfront, is required for the rental.
What is your Bond Refund Policy?
What are the benefits of a long-term rental?
What are your minimum rental durations?
Is insurance included in the rental cost?
Yes, our vehicles include full comprehensive insurance.Â
Our standard Hirer Liability Limit is $1,200 and this can optionally be reduced to $600 upon payment of the related fees.
What documents are required to rent a car long-term?
Which drivers licenses are covered by Zeal’s insurance?
Are there any mileage restrictions for long-term rentals?
For long-term rentals, we have a fair usage cap of 48,000km per year. For shorter-term rentals, there is unlimited mileage.
What happens if the car breaks down during the rental period?
Do IÂ need to pay a deposit?
A deposit in the amount of one month’s rental fees in the relevant class of car (Budget, Mid-Range, SUVs, People Mover) will be required 2 weeks prior to time of booking confirmation alongside the first term’s rent.
Deposit is ONLY 100% refundable if booking is cancelled at least 7 days prior to pick-up date.
What is your standard cancellation policy?
Before the hire starts, you may cancel up to 7 days prior to the start date. If you cancel within 7 days of the booked collection date, a cancellation fee of $250 will be applicable.
During the hire, you will need to give us one month’s notice should you wish to return your vehicle early, and the regular rental rate will be payable for all of that notice period.
Drive with peace of mind
Zeal Rentals provides Roadside Assistance cover through NZRA (NZ Roadside Assistance Ltd). Drive with peace of mind knowing that assistance is just a phone call away should the unexpected happen.